Refund policy

At Gradus Care, your satisfaction is important to us.

Returns

• You may request a return within 7 days of receiving your order.
• The product must be unused, in its original packaging, and in resalable condition.
• For hygiene reasons, products that have been  used, damaged, or altered cannot be returned unless they are defective.

Damaged or Wrong Product

If you receive a damaged, defective, or  incorrect item, please contact us within 48 hours of delivery with photos or videos. we will arrange a replacement or refund after verification.

Refunds

• once your returned item is received and inspected, we will notify you of the approval status.
• If approved, your refund will be processed to your original payment method within 5 - 7 business days.
• Shipping charges are non-refundable unless the return is due to our error.

Need Help?

For any return or refund queries, contact us at :

Email : support@graduscare.com

We're always happy to help.